Refund Policy
Return and Store Credit Policy
The house does not provide refunds. We offer store credits that can be used for future purchases or exchanges.
Return Policy: Customers must contact us within 15 days of receiving the item to initiate a return for a credit.
Returns for Damaged or Incorrect Items: In the event of receiving damaged goods or the incorrect size/item received, the customer must notify us within 14 days of receiving the item. We will then provide pre-paid labels for the return of the parcel and arrange a replacement if possible. Please provide your order number and the name associated with the order when contacting us.
Size or Style Exchanges: Customers wishing to exchange an item for a different size or style due to personal preference may do so within 15 days of receiving the original item. Shipping costs associated with sending the return item and shipping the new item are the customer's responsibility. To initiate an exchange, please contact us with your order number and details of the desired exchange.
Below you will find all our proof of donations:
A summary of our donations to Human Appeal before the start of our collaboration with Caravane Solidaire:
The actions of Caravane Solidaire in Gaza…
Since 2018, they have been on the ground in Gaza, providing essential aid to the population. In recent months, faced with the disastrous consequences of the bombings, they have redoubled their efforts to help thousands of people, in particular through:
Distribution of water, meals, and food parcels
Providing fuel to hospitals to keep them running
The delivery of aid containers from Egypt
Deployment of medical teams as reinforcements in hospitals
Through their collaboration with international entities such as the World Health Organization (WHO) and the Egyptian National Alliance, they are able to operate effectively despite the restrictions and challenges in Gaza.
These collaborations allow them to implement concrete actions, whether directly from Gaza or by sending aid from abroad, including medical teams and containers of humanitarian aid.
By working closely with these organizations, they are able to navigate barriers and deliver critical assistance where it is needed. In the face of an unprecedented humanitarian crisis, more than 2 million people need your support. Act now: every contribution is crucial!
Since 2018, they have been on the ground in Gaza, providing essential aid to the population. In recent months, faced with the disastrous consequences of the bombings, they have redoubled their efforts to help thousands of people, in particular through:
Distribution of water, meals, and food parcels
Providing fuel to hospitals to keep them running
The delivery of aid containers from Egypt
Deployment of medical teams as reinforcements in hospitals
Through their collaboration with international entities such as the World Health Organization (WHO) and the Egyptian National Alliance, they are able to operate effectively despite the restrictions and challenges in Gaza.
These collaborations allow them to implement concrete actions, whether directly from Gaza or by sending aid from abroad, including medical teams and containers of humanitarian aid.
By working closely with these organizations, they are able to navigate barriers and deliver critical assistance where it is needed. In the face of an unprecedented humanitarian crisis, more than 2 million people need your support. Act now: every contribution is crucial!
FAQs
Can humanitarian aid enter Gaza?
Yes, humanitarian aid is arriving in Gaza through the Rafah crossing from Egypt. However, the quantities allowed are far from sufficient to meet the needs.
How does the Caravane Solidaire association bring aid into Gaza?
The Caravane Solidaire association is delivering aid convoys to Gaza thanks to an agreement with the Egyptian National Alliance, signed in October 2023.
This agreement allows the association to regularly deliver aid to Gaza. These containers mainly contain water and food.
Does the Caravane Solidaire association collect food or material donations for Gaza?
The delivery of aid to Gaza is subject to strict restrictions. The association does not accept physical donations, only financial contributions. Purchases for Gaza are made in Egypt, from where the association organizes the delivery of aid.
Where is the Caravane Solidaire association based in Gaza?
In order to protect its teams, the Caravane Solidaire association is required to keep their exact location confidential.
However, its strategy is to cover the entire territory of the Gaza Strip in order to be able to provide all the necessary aid to the population.
How is the Caravane Solidaire association experiencing the situation on the ground in Gaza?
Like any human being, from a distance or on the spot, seeing civilians injured, mutilated and dead is unbearable. When it comes to children and babies, the trauma is even greater.
On site, the team of the Caravane Solidaire association is regularly affected directly or indirectly by the current situation. Whether by the loss of a loved one or by the bombing of one of its infrastructures.
The deterioration of the conditions for intervention on the ground and the insecurity caused by the numerous bombings do not prevent them from acting with the population, quite the contrary.
